The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements
Job Summary
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
This position provides customer service support and resolution of routine problems regarding client's product or services.
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
Matching Summary
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
Skills & Requirements
Must-have
customer service support
resolve routine problems
meet contractual KPIs
basic product knowledge
document and retrieve information
work independently and as a team
Nice-to-have
demonstrate empathy
build rapport with customer
pleasant and professional tone
adapt to changes quickly
tolerance for repetitive work
Key Requirements
High school diploma
three to six months of relevant experience preferred