Translating client insights into actionable improvements
Cross-functional stakeholder engagement skills
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RSM UK is seeking an Experience Design Manager to enhance client experiences through service design and operational improvements. The ideal candidate will have substantial experience in customer experience, service design, and stakeholder engagement, contributing to the evolution of a structured, insight-driven experience model.
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Job Summary
The Experience Design Manager is responsible for designing, operationalizing, and continuously improving differentiated client experiences aligned to enterprise CX strategy.
This role translates client insights, behavioral signals, and business priorities into scalable service models, journey designs, and standards of care.
RSM offers a competitive benefits package including flexibility in schedule to help employees balance life's demands while serving clients.
Matching Summary
Match Score: 75
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RSM UK is seeking an Experience Design Manager to enhance client experiences through service design and operational improvements. The ideal candidate will have substantial experience in customer experience, service design, and stakeholder engagement, contributing to the evolution of a structured, insight-driven experience model.
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Salary
Base: $88,400 - $150,700; Bonus/Equity: Discretionary bonus based on performance; Benefits: Competitive package with schedule flexibility
Skills & Requirements
Must-have
Service design and journey mapping expertise
Translating client insights into actionable improvements
Cross-functional stakeholder engagement skills
Data-driven mindset for experience iteration
Facilitation of design workshops and sprints
Nice-to-have
Experience in professional services or B2B environments
Familiarity with CX platforms like Qualtrics or Medallia
Knowledge of design thinking methodologies
Experience integrating CX into digital product design
Ability to coach teams on experience principles
Key Requirements
Bachelor's degree required; Master's preferred
5-8+ years in Customer Experience or Service Design
Certifications in Human-Centered Design or CX preferred
No sponsorship available for entry level candidates