Dtc Customer Service

Simms Fishing Store Inc

Base: $18.50 - $20.43 hourly; bonus/equity: not sp...
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High school degree or equivalent required
1-5 years consumer service experience desired
Proficient in microsoft office products
** Simms Fishing Store Inc is seeking a Consumer Service Representative II to provide exceptional support to customers regarding products and deliveries. The ideal candidate will demonstrate strong communication skills, a positive attitude, and the ability to handle escalated customer inquiries, with a background in consumer services or call center environments. **

Job Summary

  • The Consumer Service Rep provides prompt and courteous support to consumers by answering requests concerning products, shipments, and deliveries.
  • This position requires a positive individual who can give consumers confidence in the company's products, people, and processes while addressing inquiries professionally.
  • The role includes helping supervisors coach new agents, providing quality assurance feedback, and taking the lead on escalated situations.

Matching Summary

Match Score: 75

** Simms Fishing Store Inc is seeking a Consumer Service Representative II to provide exceptional support to customers regarding products and deliveries. The ideal candidate will demonstrate strong communication skills, a positive attitude, and the ability to handle escalated customer inquiries, with a background in consumer services or call center environments. **

Salary

Base: $18.50 - $20.43 hourly; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, disability, life insurance, 401K, PTO, paid holidays, gear discounts

Skills & Requirements

Must-have

  • High school degree or equivalent required
  • 1-5 years consumer service experience desired
  • Proficient in Microsoft Office products
  • Strong verbal and written communication skills
  • Excellent problem-solving and analytical skills

Nice-to-have

  • SAP experience desirable
  • Basic knowledge of sporting goods equipment
  • Ability to train new employees
  • Positive individual with customer confidence building
  • Experience with quality assurance feedback

Key Requirements

  • High school degree or equivalent
  • 1-5 years consumer service experience
  • Computer aptitude test required
  • Problem-solving test required
  • Data entry accuracy required

Work Rights

Not specified

Tailored Resume

Cover Letter