Customer Crisis Business Analyst

Amex GBT

Gurgaon, India
Sql for relational database querying
Ms excel with vba skills
English verbal and written communication
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry

Job Summary

  • Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry.
  • The Analyst will report to the Program Leader and will support all aspects of the Program, requiring 24/7 coverage and multiple shift rotations.
  • Benefits include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, wellbeing resources, travel perks, and access to over 20,000 courses on their learning platform.

Matching Summary

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry.

Skills & Requirements

Must-have

  • SQL for relational database querying
  • MS Excel with VBA skills
  • English verbal and written communication
  • Analytical thinking and problem-solving
  • Social Media and Newsfeeds fact-finding
  • 24/7 coverage and shift rotations

Nice-to-have

  • Tableau or Power BI working experience
  • Continual improvement focus
  • Resilient to change management
  • Travel industry experience
  • Experience with MI Data
  • Experience with Global Distribution Systems (GDS)

Key Requirements

  • BE/B.Tech with 4-6 years experience
  • Sound Knowledge of SQL
  • Working knowledge of Tableau desktop
  • Highly proficient in MS Excel with VBA skills
  • Good interpersonal and communication skills
  • Demonstrated Analytical thinking and Problem-Solving capabilities
  • Good level of Social Media and Newsfeeds
  • Ability to flex work schedule as needed

Work Rights

Not specified

Tailored Resume

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