Base: $99,384.86 - $163,985.01; bonus/equity: not ...
On-site
Tier 3 escalation for enterprise voice services
Troubleshoot sip-based voice services
Resolve high-severity customer-facing incidents
Comcast is seeking a Senior UCaaS Support Engineer in Colorado to act as a Tier 3 escalation point for enterprise voice services. The role involves troubleshooting complex issues, mentoring Tier 2 engineers, and collaborating with internal teams to enhance communication solutions
Job Summary
Serve as the Tier 3 escalation point for enterprise voice services supporting Comcast Business customers.
Own break/fix resolution for enterprise UCaaS platforms, driving rapid service restoration.
Collaborate with internal engineering teams on architecture assessments, redesigns, and alternative vendor solutions.
Matching Summary
Match Score: 85
Comcast is seeking a Senior UCaaS Support Engineer in Colorado to act as a Tier 3 escalation point for enterprise voice services. The role involves troubleshooting complex issues, mentoring Tier 2 engineers, and collaborating with internal teams to enhance communication solutions.
Salary
Base: $99,384.86 - $163,985.01; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Tier 3 escalation for enterprise voice services
Troubleshoot SIP-based voice services
Resolve high-severity customer-facing incidents
Support hardware and software UCaaS platforms
Work with Microsoft Teams (Voice) and Webex
Nice-to-have
Mentoring Tier 2 engineers
Researching new UCaaS technologies
Collaborating on architecture assessments
Key Requirements
7-10 years of experience in UCaaS, Voice, or Unified Communications engineering