Software Support Specialist - Veterinary Software

IDEXX Laboratories Inc

Frisco, TX, United States
Base: $21.50 ph; bonus/equity: opportunity for ann...
Hybrid
Technical customer support role
Customer facing inter-personal skills
Reasoning and analytical skills
Perform a variety of software-related activities, providing information, resolving issues and ensuring satisfaction

Job Summary

  • Perform a variety of software-related activities, providing information, resolving issues and ensuring satisfaction.
  • Provides customer technical support for software products and services, determining customer needs, researching and providing solutions.
  • IDEXX offers a competitive compensation package including hourly rate, annual cash bonus, health/dental/vision benefits, and a 5% matching 401k.

Matching Summary

Perform a variety of software-related activities, providing information, resolving issues and ensuring satisfaction.

Salary

Base: $21.50 per hour; Bonus/Equity: Opportunity for annual cash bonus; Benefits: Health / Dental / Vision Benefits, Day-One 5% matching 401k, Additional benefits

Skills & Requirements

Must-have

  • technical customer support role
  • customer facing inter-personal skills
  • reasoning and analytical skills
  • attention to detail
  • organized with ability to multi-task
  • communication skills verbal and written

Nice-to-have

  • positive and respectful work culture
  • learning and discovery
  • purposeful work that drives improvement
  • enrich the livelihoods of our employees

Key Requirements

  • 1+ years experience with ezyVet software
  • 1+ years experience in technical customer support
  • High School diploma or equivalent
  • Associates degree or Bachelors degree preferred
  • Fluency in English language

Work Rights

Not specified

Tailored Resume

Cover Letter