As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist will have in-depth conversations with customers to support their overall banking needs and complete financial health checks.
The role requires championing processes and procedures while driving a risk-adverse culture and helping customers make informed financial decisions.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service experience
Excellent communication skills
Ability to articulate financial terms clearly
Experience in busy retail environment
Knowledge of banking products and credit applications
Risk-adverse culture adherence
Nice-to-have
Genuine interest in banking career
Problem solving and solution provision
Ability to educate on digital banking options
Integrity and customer-centric approach
Key Requirements
Experience in financial services, retail or hospitality
Availability for predetermined roster of 18 hours per week
Ability to work Wednesday to Friday 9:30am - 4:00pm