Customer Issue Resolution Analyst, Cbg Thailand

3M

Pasig City, Philippines
Thai language proficiency required
Credit and collections experience
Complaint management and resolution
This role involves end-to-end Customer Issue Resolution activities including managing complaints and credit collection processes

Job Summary

  • This role involves end-to-end Customer Issue Resolution activities including managing complaints and credit collection processes.
  • The successful candidate will coordinate with cross-functional teams to investigate root causes and resolve customer issues efficiently.
  • 3M offers a culture of innovation where employees are encouraged to apply their talents in bold ways that matter.

Matching Summary

This role involves end-to-end Customer Issue Resolution activities including managing complaints and credit collection processes.

Skills & Requirements

Must-have

  • Thai language proficiency required
  • Credit and collections experience
  • Complaint management and resolution
  • Cross-functional team coordination
  • Excel and Microsoft Office skills

Nice-to-have

  • Sales Force experience preferred
  • Training new employees capability
  • Process improvement participation
  • Strong negotiation skills
  • Fast learner with ambiguity handling

Key Requirements

  • Bachelor degree required
  • 2 years experience in Customer Issue Resolution or Billing
  • High proficiency in Thai language
  • Ability to communicate in English

Work Rights

Not specified

Tailored Resume

Cover Letter