Customer Service Manager, Liability Operations

ICICI BANK LIMITED

Singapore, Singapore
**
Corporate client operations management
Transaction verification and compliance
Internet banking platform support
** ICICI Bank Limited is seeking a Customer Service Manager for Liability Operations in Singapore. The role focuses on managing operational workflows for corporate clients, ensuring compliance and a high standard of customer service, while also acting as a liaison between various stakeholders. **

Job Summary

  • The role serves as a critical liaison between corporate customers, relationship managers, and internal technology teams to ensure accurate and secure banking operations.
  • Responsibilities include managing end-to-end workflows for onboarding, remittances, and verifying transactions via recorded telephone lines in line with security protocols.
  • The position requires guiding corporate clients on digital banking platforms while acting as the primary point of contact for resolving complex technical and operational issues.

Matching Summary

Match Score: 75

** ICICI Bank Limited is seeking a Customer Service Manager for Liability Operations in Singapore. The role focuses on managing operational workflows for corporate clients, ensuring compliance and a high standard of customer service, while also acting as a liaison between various stakeholders. **

Skills & Requirements

Must-have

  • Corporate client operations management
  • Transaction verification and compliance
  • Internet Banking platform support
  • Call centre collaboration and escalation
  • MIS reporting and audit records

Nice-to-have

  • Strong relationship building skills
  • Proactive service gap identification
  • Coaching experience for call centre staff

Key Requirements

  • Minimum 2 years of banking operations experience
  • Prior customer-facing transaction processing experience
  • Experience supporting a call centre environment

Work Rights

Not specified

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