Enterprise Customer Success Manager, Asia

Wiley

Petaling Jaya, Malaysia
Not specified; competitive compensation offered ba...
Proven experience in customer success or account management
Strong stakeholder management and communication skills
Ability to use data for tracking adoption and risk
The role is responsible for owning the success, retention, and growth of Wiley's Enterprise customers across Asia

Job Summary

  • The role is responsible for owning the success, retention, and growth of Wiley's Enterprise customers across Asia.
  • Candidates will partner with Sales to support renewals, expansions, and long-term account growth while building strong relationships with institutional decision-makers.
  • Wiley offers a culture that promotes continual learning, meeting-free Friday afternoons, and a comprehensive benefits package.

Matching Summary

The role is responsible for owning the success, retention, and growth of Wiley's Enterprise customers across Asia.

Salary

Not specified; Competitive compensation offered based on factors including geographic location and skills.

Skills & Requirements

Must-have

  • Proven experience in customer success or account management
  • Strong stakeholder management and communication skills
  • Ability to use data for tracking adoption and risk

Nice-to-have

  • Experience in education, EdTech, or publishing sectors
  • Familiarity with SaaS subscription-based services
  • Ability to speak an Asian language relevant to location

Key Requirements

  • Strong written and spoken English proficiency
  • Experience managing multiple accounts across countries
  • Background in post-sale support or relationship management

Work Rights

Not specified

Tailored Resume

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