Travel Consultant (app Support Specialist)

BCD Travel

Spain
On-site
Bcd getgoing travel platform
User issue resolution
Travel policy guidance
Your role will focus on supporting users when they encounter issues, need changes, or require rebookings

Job Summary

  • Your role will focus on supporting users when they encounter issues, need changes, or require rebookings.
  • Respond to customer inquiries via chat and email, offering expert assistance with complex travel issues.
  • You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy.

Matching Summary

Your role will focus on supporting users when they encounter issues, need changes, or require rebookings.

Skills & Requirements

Must-have

  • BCD GetGoing travel platform
  • User issue resolution
  • Travel policy guidance
  • Fare rules and penalties
  • Industry regulations knowledge

Nice-to-have

  • Trusted advisor role
  • Operational process improvement
  • Dynamic and flexible environment
  • Work-life balance focus

Key Requirements

  • Travel agent experience
  • GDS (Sabre preferred) skills
  • English and German OR French OR Dutch
  • Travel industry policies and procedures

Work Rights

Not specified

Tailored Resume

Cover Letter