Cx Ai & Automation Lead

NurseRemotely

Remote
Remote
Build and maintain ai agents
Hands-on automation development
Programme management skills
This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape team operations at scale

Job Summary

  • This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape team operations at scale.
  • The position requires a unique combination of technical confidence to build systems and programme management skills to run complex cross-functional work.
  • Automation and AI are central to maintaining quality and responsiveness in CX without being overwhelmed by volume or operational fragmentation.

Matching Summary

This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape team operations at scale.

Skills & Requirements

Must-have

  • Build and maintain AI agents
  • Hands-on automation development
  • Programme management skills
  • API and webhook integration
  • Low-code workflow platforms
  • CX operational context

Nice-to-have

  • Remote-first environment experience
  • AI-assisted development tools
  • Strong documentation habits
  • Fluent English communication

Key Requirements

  • Manager of one mindset
  • Experience with n8n, Make, Zapier
  • Production deployment of AI agents
  • End-to-end system ownership

Work Rights

Not specified

Tailored Resume

Cover Letter