Business Product Owner (junior) – Contact Center

Rockwell Automation

Not specified; not specified; medical major insura...
Hybrid
1 to 3 years of experience
Contact center operations exposure
Basic knowledge of contact center tools
Rockwell Automation is seeking a Junior Business Product Owner to support the evolution of Contact Center tools in an agile environment

Job Summary

  • Rockwell Automation is seeking a Junior Business Product Owner to support the evolution of Contact Center tools in an agile environment.
  • The role involves managing the product backlog, translating business needs into user stories, and working closely with operations teams to ensure daily solutions work effectively.
  • Employees benefit from medical major insurance, food vouchers, and opportunities for talent growth within a diverse and inclusive organization.

Matching Summary

Rockwell Automation is seeking a Junior Business Product Owner to support the evolution of Contact Center tools in an agile environment.

Salary

Not specified; Not specified; Medical major insurance, food vouchers and others

Skills & Requirements

Must-have

  • 1 to 3 years of experience
  • Contact Center operations exposure
  • Basic knowledge of Contact Center tools
  • Familiarity with Agile methodologies
  • Participation in functional testing

Nice-to-have

  • Interest in digital products
  • Practical approach over theory
  • Close connection with operations
  • Initiative and eagerness to grow

Key Requirements

  • 1 to 3 years experience in Business Analyst or Product Owner roles
  • Basic knowledge of CRM, telephony, and ticketing systems
  • Experience with Scrum or Kanban methodologies
  • Knowledge of AHT, Service level agreement, and CSAT metrics

Work Rights

Not specified

Tailored Resume

Cover Letter