Responsible for managing critical brand channels including Reclame AQUI, Consumidor.gov.br, Social Media, and WhatsApp, ensuring quality and brand reputation
Job Summary
Responsible for managing critical brand channels including Reclame AQUI, Consumidor.gov.br, Social Media, and WhatsApp, ensuring quality and brand reputation.
Oversee the SAC team, ensuring quality, deadlines, and process adherence, while managing operational aspects with partner suppliers and handling commercial agreements.
Actively identify opportunities for continuous improvement in customer experience and participate in strategic alignment meetings with leadership.
Matching Summary
Responsible for managing critical brand channels including Reclame AQUI, Consumidor.gov.br, Social Media, and WhatsApp, ensuring quality and brand reputation.
Skills & Requirements
Must-have
Customer Care sector experience
Manage critical brand channels
SAC team management
Process adherence and quality
Budget control and vendor payments
Salesforce, HugMe, Sprinklr, Blip
Nice-to-have
Proactive and analytical profile
Collaborative work style
Continuous improvement mindset
Spanish language proficiency
Key Requirements
Vast experience in Customer Care
Completed degree in Administration or related areas