Four Seasons Hotels Ltd is seeking a Front Office Manager for their Suzhou location, responsible for overseeing reception staff, guest check-in/check-out processes, and ensuring high guest satisfaction. The ideal candidate should have a background in hotel management, proficiency in Mandarin and English, and experience in a luxury hotel environment
Job Summary
The role involves overseeing reception staff including interviewing, training, scheduling, and performance evaluations while ensuring efficient guest check-in and check-out processes.
Candidates are expected to drive arrival and departure guest experience scores and lead the team to achieve measurable upsell goals.
The position offers competitive salary, comprehensive benefits, complimentary accommodation at other Four Seasons properties, and opportunities for global career development.
Matching Summary
Match Score: 85
Four Seasons Hotels Ltd is seeking a Front Office Manager for their Suzhou location, responsible for overseeing reception staff, guest check-in/check-out processes, and ensuring high guest satisfaction. The ideal candidate should have a background in hotel management, proficiency in Mandarin and English, and experience in a luxury hotel environment.
Salary
Competitive Salary; Comprehensive benefits package; Not specified
Skills & Requirements
Must-have
Luxury brand hotel experience
Front office management skills
Guest satisfaction score optimization
Financial and credit compliance
Team scheduling and training
Nice-to-have
Strong interpersonal communication
Cultural commitment to genuine heart
Ability to work in a tranquil oasis setting
Key Requirements
College degree in hotel/restaurant management or equivalent
1-2 years luxury brand hotel Front Office Manager experience