Manager, Customer Support

Cloudbeds

Europe
On-site
Hotel operations experience required
2+ years leading customer-facing teams
Fluent in english and spanish
This role requires firsthand hotel operations experience to understand the real business impact of technology failures on properties

Job Summary

  • This role requires firsthand hotel operations experience to understand the real business impact of technology failures on properties.
  • The successful candidate will lead, coach, and develop a remote team of Customer Support Leads dedicated to delivering exceptional support.
  • Cloudbeds is a global leader in hotel PMS solutions serving properties across 150 countries with a completely remote team culture.

Matching Summary

This role requires firsthand hotel operations experience to understand the real business impact of technology failures on properties.

Skills & Requirements

Must-have

  • Hotel operations experience required
  • 2+ years leading customer-facing teams
  • Fluent in English and Spanish
  • Remote work capability
  • Experience with CSAT and NPS metrics

Nice-to-have

  • Portuguese language fluency
  • Mid-market or multi-property hospitality background
  • SaaS or hospitality tech support experience
  • AI tool implementation skills
  • Cross-functional partnership experience

Key Requirements

  • Direct hotel or resort operations experience
  • 2+ years supervising customer-facing teams
  • Fluency in English and Spanish required
  • Strong technical aptitude and learning agility

Work Rights

Not specified

Tailored Resume

Cover Letter