Technical Support Specialist

Intercom

Dublin, Ireland
On-site
Complex technical queries
Ai tools for support
Customer communications ownership
Own complex technical queries around nuanced features and serve as a point of escalation for colleagues

Job Summary

  • Own complex technical queries around nuanced features and serve as a point of escalation for colleagues.
  • Utilize AI tools alongside your own expertise to handle complex cases efficiently and play a role in shaping a culture of continuous improvement.
  • Collaborate with product teams to identify current issues and offer informed opinions on potential solutions based on diverse customer feedback.

Matching Summary

Own complex technical queries around nuanced features and serve as a point of escalation for colleagues.

Skills & Requirements

Must-have

  • complex technical queries
  • AI tools for support
  • customer communications ownership
  • product knowledge expertise
  • collaboration with product teams
  • debugging complex issues
  • building team efficiency tools

Nice-to-have

  • thrives in autonomy
  • deeply curious
  • high bar for self and teammates
  • constant learning excitement
  • proactive customer collaboration

Key Requirements

  • 3-4+ years of technical support experience
  • basic understanding of APIs and webhooks
  • demonstrated success with KPIs

Work Rights

Not specified

Tailored Resume

Cover Letter