Manage the corresponding team in location(s) for responsible client(s), this would entail day to day processing, whilst also providing oversight as a Manager
Job Summary
Manage the corresponding team in location(s) for responsible client(s), this would entail day to day processing, whilst also providing oversight as a Manager.
Serve as the key point of contact for daily BAU, incident management and SLA adherence.
Identify, develop and deploy process improvements leading to service level improvements and/or unit cost & operational risk reduction.
Matching Summary
Manage the corresponding team in location(s) for responsible client(s), this would entail day to day processing, whilst also providing oversight as a Manager.
Skills & Requirements
Must-have
Trade lifecycle management
Service delivery and contract execution
Risk and Control Self-Assessment (RCSA)
Process improvement identification
Client communication and interaction
Nice-to-have
Client centric attitude
Cross-cultural collaboration
Flexibility in working outside expertise
Influencing and negotiating skills
Key Requirements
8-10+ years of staff management
Leading projects experience
Working at senior levels
Degree in finance, business, technology or equivalent