(usa) 2nd Shift Team Lead, Contact Center Non-store Operations (service Delivery)
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ORLANDO, FL, United States of America
Base: $28.00 - $42.00; bonus/equity: annual or qua...
Customer service practices
Process improvement techniques
Team management tools
Manages contact center operations and supports new initiatives by interpreting standard reports, tracking key performance metrics, and making necessary adjustments
Job Summary
Manages contact center operations and supports new initiatives by interpreting standard reports, tracking key performance metrics, and making necessary adjustments.
Oversees the effective implementation of daily staffing plans and scheduling adherence for the shift, partnering with workflows and managing site operations during lean staffing periods.
Walmart offers competitive pay, performance-based bonus awards, and comprehensive benefits including health, financial, and paid time off, alongside a tuition-paid education benefit program.
Matching Summary
Manages contact center operations and supports new initiatives by interpreting standard reports, tracking key performance metrics, and making necessary adjustments.
Salary
Base: $28.00 - $42.00; Bonus/Equity: annual or quarterly performance bonuses; Benefits: medical, vision, dental, 401(k), stock purchase, company-paid life insurance, PTO, parental leave, family care leave, bereavement, jury duty, voting, disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement