Patient Service Representative (psr) - Cardiology

Advocate Aurora Health

Chicago, IL, United States
Base: $19.80 - $29.70; bonus/equity: not specified...
Onsite
Customer service experience
Handling difficult callers
Crt/pc experience
Provides efficient, high-quality service to patients for appointments, information, and billing inquiries

Job Summary

  • Provides efficient, high-quality service to patients for appointments, information, and billing inquiries.
  • Upholds standards for accurate and timely medical records, ensuring confidentiality and proper release of information.
  • Advocate Health offers a comprehensive suite of Total Rewards including competitive compensation, generous retirement offerings, and programs that invest in career development.

Matching Summary

Provides efficient, high-quality service to patients for appointments, information, and billing inquiries.

Salary

Base: $19.80 - $29.70; Bonus/Equity: Not specified; Benefits: Paid Time Off programs, Health and welfare benefits, Flexible Spending Accounts, Family benefits, Defined contribution retirement plans, Educational Assistance Program

Skills & Requirements

Must-have

  • Customer service experience
  • Handling difficult callers
  • CRT/PC experience
  • EMR system
  • Answering multiple phone lines
  • Patient registration
  • Appointment scheduling

Nice-to-have

  • Working knowledge of eClinicalWorks
  • Ability to solve complex issues
  • Teamwork in a shared workspace
  • Flexibility to cover call offs

Key Requirements

  • High school diploma or equivalent
  • One to two years related customer service experience
  • Experience handling difficult caller/customers/patients

Work Rights

Not specified

Tailored Resume

Cover Letter