Aftersales Analyst

gmstcatharines.ca

Hybrid
Analyze post-sales business performance
Develop management reports and dashboards
Monitor customer satisfaction indicators
Analyze the performance of the post‑sales business (services, parts, warranties, and maintenance contracts)

Job Summary

  • Analyze the performance of the post‑sales business (services, parts, warranties, and maintenance contracts).
  • Develop, update, and manage management reports, KPIs, and dashboards (sales, margins, productivity, backlog, repair times, among others).
  • Coordinate with commercial, operations, finance, and dealer teams to ensure the accuracy and consistency of information.

Matching Summary

Analyze the performance of the post‑sales business (services, parts, warranties, and maintenance contracts).

Skills & Requirements

Must-have

  • Analyze post-sales business performance
  • Develop management reports and dashboards
  • Monitor customer satisfaction indicators
  • Control budget and commercial targets
  • Identify process improvement opportunities
  • Prepare executive presentations

Nice-to-have

  • Continuous improvement orientation
  • Strong business acumen
  • Results orientation

Key Requirements

  • Bachelor's degree in Business or Engineering
  • 1+ years of experience in business analysis
  • Intermediate Excel skills
  • Ability to work cross-functionally
  • Hybrid work model (3 days/week on-site)

Work Rights

Not specified

Tailored Resume

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