Associate - Operations

Allstate

Bengaluru, India
Handling moderate to complex inquiries
Policy and billing inquiries
Customer documentation explanation
This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies

Job Summary

  • This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies.
  • At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties.
  • Joining our team means being part of something bigger – a winning team making a meaningful impact.

Matching Summary

This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies.

Skills & Requirements

Must-have

  • handling moderate to complex inquiries
  • policy and billing inquiries
  • customer documentation explanation
  • processing policy changes
  • customer satisfaction
  • resolving routine and complex issues

Nice-to-have

  • innovative drive
  • advocating for customers
  • showing interest and compassion
  • displaying empathy

Key Requirements

  • 0-2 years experience (Preferred)
  • High School Diploma or GED (Preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter