Lm211: Dedicated Customer Care Representative Senior

FedEx

Cuautitlán, Mexico
3 years related experience
Toeic exam score minimum 600 points
Fluency in english and local language
This role involves online and telephone contact with external and internal customers to complete related administration

Job Summary

  • This role involves online and telephone contact with external and internal customers to complete related administration.
  • The position requires handling bookings, customer inquiries, complaints, claims, and escalated issue resolution within the FedEx Express Latin America division.
  • FedEx is recognized as a world-class company consistently named among the World's most admired brands and best places to work.

Matching Summary

This role involves online and telephone contact with external and internal customers to complete related administration.

Skills & Requirements

Must-have

  • 3 years related experience
  • TOEIC exam score minimum 600 points
  • Fluency in English and local language

Nice-to-have

  • High school diploma with some college preferred
  • Microsoft Office proficiency
  • Proactive prevention skills

Key Requirements

  • High School diploma (some college preferred)
  • Minimum 3 years of related experience
  • Valid TOEIC exam result (score 600+)

Work Rights

Not specified

Tailored Resume

Cover Letter