At HP, we believe in the power of ideas and use them to put technology to work for everyone, fostering a culture where original ideas are encouraged and invested in
Job Summary
At HP, we believe in the power of ideas and use them to put technology to work for everyone, fostering a culture where original ideas are encouraged and invested in.
Job responsibilities include logging calls, validating customer contracts, managing service requests and inquiries, resolving technical issues, and coordinating support activities.
Key deliverables focus on strictly following process descriptions, achieving customer satisfaction, managing calls and cases within SLAs and timeframes, and meeting personal targets.
Matching Summary
At HP, we believe in the power of ideas and use them to put technology to work for everyone, fostering a culture where original ideas are encouraged and invested in.
Skills & Requirements
Must-have
Manage French BF HW service requests
Resolve moderate technical issues
Monitor service event completion
Coordinate support activities
Handle customer contacts and notifications
French and English language skills
Nice-to-have
Teamwork and collaboration
Proactive customer assistance
Process and quality improvement participation
Mentorship of junior employees
Independent work with standard protocols
Key Requirements
High school education or equivalent
3-5 years general experience
Experience in relevant technologies
Phone and remote support experience
Customer-facing role experience
Proficiency with applicable software applications
Technical skill in A4, A3 Gemstone devices and DesignJet PL30s