Sanoma Learning seeks a Customer Service Manager to develop an exceptional customer service model in Spain, focusing on digital transformation and operational efficiency. The ideal candidate should possess over six years of experience in customer service leadership, along with strong technological and strategic skills
Job Summary
The Head of Customer Success will create an exceptional customer service model in Spain, exceeding service level expectations.
Drive the digital transformation of the area through the adoption of emerging technologies such as artificial intelligence, robotic process automation (RPA), and predictive analytics.
Build and lead a multidisciplinary customer service team, promoting collaboration, continuous learning, and customer orientation.
Matching Summary
Match Score: 85
Sanoma Learning seeks a Customer Service Manager to develop an exceptional customer service model in Spain, focusing on digital transformation and operational efficiency. The ideal candidate should possess over six years of experience in customer service leadership, along with strong technological and strategic skills.
Skills & Requirements
Must-have
Digital transformation of customer service
Omnichannel service model
AI and RPA implementation
Data-driven customer insights
Cross-departmental collaboration
Nice-to-have
Inspiring future of learning
Continuous innovation culture
Proactive customer needs anticipation
Key Requirements
Over 6 years of experience
Advanced knowledge of customer service technologies
Proven experience in designing and implementing predictive models