Operations Team Leader (call Center)

Answering Service Care

Hamilton Township, NJ, United States
Base: $22 hourly nj rate; bonus/equity: not specif...
On-site
Call center team management
Quality monitoring and feedback
Customer service excellence
At Answering Service Care, we’re innovators in delivering exceptional customer experiences across diverse industries with a mission to forge seamless, tailored communication solutions that nurture relationships and consistently exceed expectations

Job Summary

  • At Answering Service Care, we’re innovators in delivering exceptional customer experiences across diverse industries with a mission to forge seamless, tailored communication solutions that nurture relationships and consistently exceed expectations.
  • As an Operations Team Leader, you will manage agents, resolve challenges, assist HR with onboarding, monitor quality, and prepare performance reports to drive organizational success.
  • We offer competitive starting wages, paid training, comprehensive benefits including health, dental, vision, PTO from day one, 401k, employee assistance programs, childcare and gym membership reimbursements, and a positive, growth-oriented culture.

Matching Summary

At Answering Service Care, we’re innovators in delivering exceptional customer experiences across diverse industries with a mission to forge seamless, tailored communication solutions that nurture relationships and consistently exceed expectations.

Salary

Base: $22 hourly NJ rate; Bonus/Equity: Not specified; Benefits: Paid training, health/dental/vision, PTO, 401k, childcare and gym reimbursements

Skills & Requirements

Must-have

  • call center team management
  • quality monitoring and feedback
  • customer service excellence
  • problem resolution guidance
  • report preparation and management
  • support onboarding processes

Nice-to-have

  • empathy and positive demeanor
  • self-motivation and accountability
  • collaborative team player
  • confidence and creativity
  • adaptability and forward-thinking

Key Requirements

  • dependability with strong attendance and punctuality
  • flexibility including weekend shifts
  • experience in call center leadership
  • ability to handle sensitive information professionally

Work Rights

Not specified

Tailored Resume

Cover Letter