This role involves shaping the business user experience and increasing platform adoption across the organization as a strategic advisor to business stakeholders
Job Summary
This role involves shaping the business user experience and increasing platform adoption across the organization as a strategic advisor to business stakeholders.
The team is responsible for defining, developing, and maintaining critical capabilities enabling all information technology and business teams to deliver outstanding services.
Workday offers a flexible work approach combining in-person and remote time, requiring at least half of the time each quarter to be spent in the office or field.
Matching Summary
This role involves shaping the business user experience and increasing platform adoption across the organization as a strategic advisor to business stakeholders.
Skills & Requirements
Must-have
12+ years ServiceNow platform experience
ITIL Foundation Certification required
End-to-end business analysis expertise
ServiceNow customizations lifecycle management
Cross-functional project leadership
Nice-to-have
Proactive user-centric approach
Sun-drenched optimism and drive
Curious minds and courageous collaborators
Experience with PagerDuty integration
Strong focus on exceptional user experiences
Key Requirements
Minimum 12+ years of ServiceNow experience
ITIL Foundation Certification
Bachelor's degree in Computer Science or related discipline