Base: $45,500 - $60,000; bonus/equity: not specifi...
Customer service excellence
Order fulfillment leadership
Inbound freight processes
Operations Experience Managers are responsible for executing store standards, including customer service, department readiness, and operational processes, leading the Order Fulfillment team
Job Summary
Operations Experience Managers are responsible for executing store standards, including customer service, department readiness, and operational processes, leading the Order Fulfillment team.
This role drives operational excellence by physically executing inbound freight processes, auditing receiving procedures, and implementing Shrink Action Plans.
Ops XMs provide input to store leadership on associate performance, talent planning, and selection, while championing a safe working environment.
Matching Summary
Operations Experience Managers are responsible for executing store standards, including customer service, department readiness, and operational processes, leading the Order Fulfillment team.
Salary
Base: $45,500 - $60,000; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Customer service excellence
Order fulfillment leadership
Inbound freight processes
Shrink Action Plans
Manager on Duty functions
Safety procedures
Associate coaching and training
Nice-to-have
Champion GET culture
Talent acquisition input
Voice of the Associate initiatives
Merchandising strategy review
Home improvement industry knowledge
Key Requirements
1 year relevant work experience
Management of people experience
Retail operations experience
High school diploma or GED
1 year leadership experience
Work Rights
Must be legally permitted to work in the United States