Drive initiatives that transform customer experiences and reinforce the Qantas Group position as a global leader in aviation
Job Summary
Drive initiatives that transform customer experiences and reinforce the Qantas Group position as a global leader in aviation.
Lead the development and execution of the end-to-end customer experience across Qantas Airways, Jetstar and Qantas Loyalty.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel, including heavily discounted air travel, flexible leave options, and access to thousands of rewards.
Matching Summary
Drive initiatives that transform customer experiences and reinforce the Qantas Group position as a global leader in aviation.
Skills & Requirements
Must-have
Customer needs and expectations
Competitive pressures and industry landscape
Voice of the customer advocacy
Strategic decision-making
Customer experience transformation
Nice-to-have
Customer-centric innovation
Teamwork and collaboration
Personal and professional growth
Key Requirements
5+ years experience in a similar role, management consulting, or professional services
Proven problem-solving, analytical skills, and commercial acumen
Strong verbal communication and relationship-building skills
High level of emotional intelligence
Ability to create high-quality quantitative analysis and written materials
Ability to champion the voice of the customer
Capable of balancing multiple factors in decision-making
Lateral thinking and ability to apply new concepts
Ability to work independently and challenge the status quo
Work Rights
Right to work in Australia / New Zealand without restriction or sponsorship