WorkFusion is seeking a Level 1 Support Technician for Cisco Video Conference systems in Fort Mill, SC. The role involves managing and maintaining video conferencing equipment, troubleshooting issues, and providing customer support for video meetings
Job Summary
The role involves managing and maintaining video conferencing equipment while performing daily health checks.
Candidates must provide first-line fault monitoring on customer video networks using available management tools.
Responsibilities include troubleshooting endpoints and integrated A/V systems for customers via email, phone, or monitoring tools.
Matching Summary
Match Score: 85
WorkFusion is seeking a Level 1 Support Technician for Cisco Video Conference systems in Fort Mill, SC. The role involves managing and maintaining video conferencing equipment, troubleshooting issues, and providing customer support for video meetings.
Skills & Requirements
Must-have
Manage video conferencing equipment
Perform daily health checks
Troubleshoot AV and video systems
Monitor video infrastructure capacity
Document issues in help desk software
Nice-to-have
Experience with Cisco Tandberg codecs
Knowledge of VCS and TelePresence Server
Familiarity with Avaya phone systems
Ability to work 24x7 shifts
Key Requirements
Hands-on experience with Biamps and projection systems
Knowledge of Cisco Video Infrastructure components
Experience with Microsoft Outlook for meeting support