Member Experience Manager

EōS Fitness

Peoria, US
Base: $18.50 - $20.50 ph; bonus/equity: not specif...
On-site
Proven customer service or front-line leadership experience
Excellent written and verbal communication skills
Ability to lift more than 40 lbs routinely
The role focuses on developing a team that delivers exceptional customer experiences while hitting business objectives

Job Summary

  • The role focuses on developing a team that delivers exceptional customer experiences while hitting business objectives.
  • Employees will serve as the first point of contact for member concerns, ensuring quick resolution of service issues and billing questions.
  • The company offers free membership for employees and family members along with daily pay options and comprehensive health benefits.

Matching Summary

The role focuses on developing a team that delivers exceptional customer experiences while hitting business objectives.

Salary

Base: $18.50 - $20.50 per hour; Bonus/Equity: Not specified; Benefits: Free membership, health/dental/vision, 401(k) matching, daily pay

Skills & Requirements

Must-have

  • Proven customer service or front-line leadership experience
  • Excellent written and verbal communication skills
  • Ability to lift more than 40 lbs routinely
  • Proficiency with fitness management software
  • Strong organizational and problem-solving skills

Nice-to-have

  • Experience in the fitness or hospitality industry
  • Knowledge of membership management and billing processes
  • Social media platform proficiency
  • Microsoft Office Suite expertise
  • Passion for creating loyal lifelong fans

Key Requirements

  • Must successfully pass background check
  • Obtain CPR certification within 30 days of employment
  • Attend EōS Ethos and Customer Service Training within 30 days
  • Ability to work in a gym setting and move about club floors

Work Rights

Not specified

Tailored Resume

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