Reservations Agent (cluster Role)

Four Seasons Hotels & Resorts

Kuala Lumpur, Malaysia
Competitive salary, wages, + a comprehensive benef...
Excellent phone skills
Ability to multitask
Passion for service
The Reservations Agent (Cluster Role) is responsible for selling the hotel and providing information to prospective guests, to capture sales from the incoming calls and coordinate details of each reservation to ensure the guest’s satisfaction

Job Summary

  • The Reservations Agent (Cluster Role) is responsible for selling the hotel and providing information to prospective guests, to capture sales from the incoming calls and coordinate details of each reservation to ensure the guest’s satisfaction.
  • Four Seasons Hotel Kuala Lumpur is looking for top talent to join the team, offering a world-class employee experience and company culture.
  • Four Seasons provides employees with the same level of care that we expect to be shared with our guests, and has been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

Matching Summary

The Reservations Agent (Cluster Role) is responsible for selling the hotel and providing information to prospective guests, to capture sales from the incoming calls and coordinate details of each reservation to ensure the guest’s satisfaction.

Salary

Competitive salary, wages, and a comprehensive benefits package; Not specified; Complimentary accommodation at other Four Seasons Hotels and Resorts, Complimentary dry cleaning for employee uniforms, Complimentary employee meals

Skills & Requirements

Must-have

  • Excellent phone skills
  • Ability to multitask
  • Passion for service
  • Willing team player
  • Comfortable with computer systems
  • Capture sales from incoming calls

Nice-to-have

  • Genuine heart
  • Commitment to luxury
  • Recognizing familiar faces
  • Welcoming new ones
  • Creating lasting impressions

Key Requirements

  • Must be able to speak, read, and write Bahasa Malaysia
  • Right to work in Malaysia
  • Local candidates or Malaysian PR status holders only

Work Rights

Must have the right to work in Malaysia

Tailored Resume

Cover Letter