Cx Ai & Automation Lead

dronelist.io

Remote
Remote
Build automation and integration systems
Experience with n8n make zapier retool
Deploy ai agents in production environment
This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape team operations at scale

Job Summary

  • This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape team operations at scale.
  • The position requires a unique combination of technical confidence to build and ship code alongside programme management skills to run complex cross-functional work.
  • Automation and AI are central to maintaining quality and responsiveness as the company grows, empowering specialists by removing friction and surfacing the right information.

Matching Summary

This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape team operations at scale.

Skills & Requirements

Must-have

  • Build automation and integration systems
  • Experience with n8n Make Zapier Retool
  • Deploy AI agents in production environment
  • Strong programme management skills
  • Hands-on coding and API debugging
  • Design for failure and auditability

Nice-to-have

  • Remote-first work environment experience
  • Fluent English communication skills
  • Manager of one mindset
  • AI-assisted development tools usage

Key Requirements

  • Manager of one capability
  • Strong programme management alongside technical ability
  • Hands-on experience building automation in CX context
  • Technical confidence to build read and debug code
  • Solid experience with low-code workflow platforms
  • Experience deploying AI agents in production
  • Ability to translate operational needs to technical constraints
  • Documentation discipline
  • Fluent English writing and speaking

Work Rights

Not specified

Tailored Resume

Cover Letter