Service Management Architect leads the technical execution of enterprise post-sales Service Management and Resource Scheduling platforms enhancing the digital customer experience
Job Summary
Service Management Architect leads the technical execution of enterprise post-sales Service Management and Resource Scheduling platforms enhancing the digital customer experience.
This role is responsible for architecting scalable, secure, and integrated solutions that support Service management with Service Cases, Resource Scheduling, Labor confirmations, Part Ordering and Part Returns.
You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers.
Matching Summary
Service Management Architect leads the technical execution of enterprise post-sales Service Management and Resource Scheduling platforms enhancing the digital customer experience.
Skills & Requirements
Must-have
Service Management platforms
Resource Scheduling platforms
SAP S/4HANA integration
CRM integration
ERP integration
Service Case execution
Parts ordering and returns
Nice-to-have
Supportive work culture
Continuous learning and development
Cross-functional team leadership
Digital customer experience enhancement
Innovative solution development
Key Requirements
10-12 years of IT experience
10+ years in Service Management
Bachelor's or Master's degree
Experience with SAP Field Service Management FSM
Experience with SAP CRM
Experience with SAP Service and Asset Manager SSAM