Client Care Analyst-1

Visa

Bogota, Colombia
**
24x7 support model
Case management tools
Live chat
** Visa is seeking a Client Care Analyst to manage client inquiries and operational issues within a 24x7 support model. The ideal candidate will have experience in the payment industry, strong communication skills in multiple languages, and a focus on client satisfaction. **

Job Summary

  • Manage activities, requests for support and information, and operational issues for Visa’s clients and processors in a 24x7 support model.
  • Collaborate and/or liaise with Visa internal groups to meet clients' needs aligned with the organization's Case Management procedure while delivering world class client experience.
  • Involve in identifying key process improvements and client training/retraining opportunities based on inquiry trends and any operational pain-points.

Matching Summary

Match Score: 75

** Visa is seeking a Client Care Analyst to manage client inquiries and operational issues within a 24x7 support model. The ideal candidate will have experience in the payment industry, strong communication skills in multiple languages, and a focus on client satisfaction. **

Skills & Requirements

Must-have

  • 24x7 support model
  • case management tools
  • live chat
  • call support service
  • client relationship management
  • Windows and Mainframe troubleshooting

Nice-to-have

  • AI and co-pilot technologies
  • knowledge management practices
  • process improvement identification
  • training and mentoring new hires
  • regional knowledge hand-off

Key Requirements

  • 3-5 years' work experience in payment industry, BPO or Banking
  • Bachelor’s degree
  • Proficient in English, Spanish and Portuguese
  • Experience with case management tools, live chat, and voice support
  • Thorough understanding of Visa Payment system or comparable payment flow

Work Rights

Not specified

Tailored Resume

Cover Letter