Cx & Technology Specialist

Lithia & Driveway

Remote, US
Base: $75,000-100,000; bonus/equity: not specified...
Fully remote
5+ years automotive retail experience
Crm processes and sales workflows knowledge
Vendor management and cx technology expertise
This role combines technology expertise, vendor management, operational consulting, and performance analysis to drive adoption and improve customer engagement

Job Summary

  • This role combines technology expertise, vendor management, operational consulting, and performance analysis to drive adoption and improve customer engagement.
  • The company creates simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging hundreds of store locations.
  • Candidates will receive a comprehensive benefits package including medical, dental, vision plans, 401(k) retirement plan, and employee stock purchase plan.

Matching Summary

This role combines technology expertise, vendor management, operational consulting, and performance analysis to drive adoption and improve customer engagement.

Salary

Base: $75,000-100,000; Bonus/Equity: Not specified; Benefits: Comprehensive package including medical, dental, vision, 401(k), and stock purchase plan

Skills & Requirements

Must-have

  • 5+ years automotive retail experience
  • CRM processes and sales workflows knowledge
  • Vendor management and CX technology expertise
  • Digital retail tools proficiency including PRISM
  • Performance reporting and data analysis skills

Nice-to-have

  • Passion for emerging technology trends
  • Entrepreneurial leadership mindset
  • Strong cross-functional collaboration abilities
  • Experience with AI and equity mining tools

Key Requirements

  • Bachelor's degree in Business, Communications or Marketing
  • Minimum 5 years of automotive retail experience
  • Knowledge of CRM processes and digital retail tools
  • High school graduate or equivalent required
  • Must be 18 years or older

Work Rights

Not specified

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