As a leading life insurer, TAL Australia has been protecting Australians for over 150 years and is driven by big ambitions to create better products and services
Job Summary
As a leading life insurer, TAL Australia has been protecting Australians for over 150 years and is driven by big ambitions to create better products and services.
The Customer Experience Specialist role involves being the first point of contact for customers, resolving queries, completing admin tasks, and assisting with escalations.
TAL is committed to inclusion, supporting career growth, and is recognised as an Inclusive Employer, a Diversity Champion, and a Reconciliation Advocate.
Matching Summary
As a leading life insurer, TAL Australia has been protecting Australians for over 150 years and is driven by big ambitions to create better products and services.
Skills & Requirements
Must-have
friendly professional phone manner
positive attitude team player
clear verbal written communication
multitask manage time well
follow privacy compliance rules
Nice-to-have
authentic empathetic engaging
aware of risk do what you say
spot patterns share ideas
supportive team member share knowledge
collaborate with heart
Key Requirements
Experience in contact centre customer service role