Hybrid (remote with on-site presence in washington, dc)
Tier 1 technical support
Windows 10/11 troubleshooting
Microsoft 365 administration
Arlo Solutions is seeking an IT Help Desk Technician for a junior-level role that entails providing technical support to internal staff and federal clients. The position requires a blend of remote and on-site work, focusing on resolving hardware, software, and network issues, while ensuring compliance with government security standards
Job Summary
Arlo Solutions seeks a motivated IT Help Desk Technician to serve as the primary point of contact for end-user technical support within a hybrid work model.
The role involves diagnosing and resolving hardware, software, and network issues while maintaining accurate records in an ITSM platform.
Candidates must possess U.S. citizenship to support federal government clients and adhere to strict security compliance frameworks.
Matching Summary
Match Score: 75
Arlo Solutions is seeking an IT Help Desk Technician for a junior-level role that entails providing technical support to internal staff and federal clients. The position requires a blend of remote and on-site work, focusing on resolving hardware, software, and network issues, while ensuring compliance with government security standards.