Customer Care Representative

BMW of South Austin

McKinney, Texas, US
Address customer concerns
Resolve issues between customers and dealership
Maintain csi at or above company standards
Responsible for maintaining customer satisfaction throughout the dealership contributing to business development

Job Summary

  • Responsible for maintaining customer satisfaction throughout the dealership contributing to business development.
  • Strives to resolve issues between customers and dealership (sales and service) and works closely with department managers to ensure customer satisfaction.
  • The position requires regular and predictable attendance, with scheduled shifts potentially including evening hours, weekends, and holidays.

Matching Summary

Responsible for maintaining customer satisfaction throughout the dealership contributing to business development.

Skills & Requirements

Must-have

  • Address customer concerns
  • Resolve issues between customers and dealership
  • Maintain CSI at or above Company standards
  • Accurate timekeeping
  • Follow Safeguards rules and regulations

Nice-to-have

  • Servant Leadership
  • Teamwork through Trust & Respect
  • Integrity
  • Commitment to Customer Enthusiasm
  • Passion for Winning
  • Accountability at All Levels
  • Commitment to Continuous Improvement

Key Requirements

  • High School Diploma or GED
  • Up to 3 years of work experience
  • Previous customer service experience desired
  • Excellent interpersonal, communication, and organizational skills required
  • Advanced skills in Microsoft Office products
  • Ability to learn Dealership Management System
  • Valid Driver’s License
  • Automobile Salesperson License

Work Rights

Not specified

Tailored Resume

Cover Letter