Subject Matter Expert - Customer & Consumer

BP

Pune, India
Hybrid (office/remote working)
Bpme application support
Loyalty platform support
Advanced issue resolution
BP is seeking a Subject Matter Expert for their Customer & Consumer team in Pune, India, to enhance business processes and support customer applications. The role involves training, problem-solving, and documentation, with a focus on collaboration and continuous improvement

Job Summary

  • The Customer and Consumer Authority is responsible for managing advanced issues involving in-depth solve of BPMe Application, POP or Loyalty Platform.
  • Key accountabilities include delivering training, administering assessments, serving as a point of contact between customers and other teams, and identifying gaps in support processes.
  • The role requires strong interpersonal, analytical, business, and technical judgment skills, with a minimum of 1 year of current experience in Authority.

Matching Summary

Match Score: 85

BP is seeking a Subject Matter Expert for their Customer & Consumer team in Pune, India, to enhance business processes and support customer applications. The role involves training, problem-solving, and documentation, with a focus on collaboration and continuous improvement.

Skills & Requirements

Must-have

  • BPMe Application support
  • Loyalty Platform support
  • advanced issue resolution
  • training and support for colleagues
  • documentation and training materials

Nice-to-have

  • continuous improvement efforts
  • sustainability awareness and action
  • digital fluency
  • resilience

Key Requirements

  • Minimum 1 year current experience in Authority
  • Total 5-6 years of total experience
  • Graduation or equivalent
  • Strong PC skills including Microsoft Office

Work Rights

Not specified

Tailored Resume

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