Operations Manager- Expert Insights - Ecs

AlphaSense

Chicago, United States
Base: $111,000 - $152,000 usd; bonus/equity: perfo...
On-site
3+ years client service experience
3+ years people management experience
Lead client relationship managers and analysts
The role is responsible for leading a high-performing team of Client Relationship Managers and Analysts to deliver exceptional first-call experiences

Job Summary

  • The role is responsible for leading a high-performing team of Client Relationship Managers and Analysts to deliver exceptional first-call experiences.
  • As a key partner to GTM stakeholders, the Trial OM plays a critical role in aligning efforts across teams to convert trial users into long-term clients.
  • AlphaSense offers a base compensation range of $111,000 to $152,000 USD along with performance-based bonuses, equity, and a generous benefits program.

Matching Summary

The role is responsible for leading a high-performing team of Client Relationship Managers and Analysts to deliver exceptional first-call experiences.

Salary

Base: $111,000 - $152,000 USD; Bonus/Equity: Performance-based bonus and equity offered; Benefits: Generous benefits program included

Skills & Requirements

Must-have

  • 3+ years client service experience
  • 3+ years people management experience
  • Lead Client Relationship Managers and Analysts
  • Drive trial engagement and conversion
  • Manage speed and input goals

Nice-to-have

  • Strong coaching and feedback skills
  • Ability to navigate ambiguity
  • Collaborative team-first mindset
  • Self-starter attitude with minimal guidance
  • High standards for quality and compliance

Key Requirements

  • 3+ years client service responsibilities
  • 3+ years experience in people management
  • Hybrid work arrangement in Chicago

Work Rights

Not specified

Tailored Resume

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