Banking Services Operations Associate V - Mortgage Payments & Maintenance

MTB (M&T Bank)

Buffalo, New York, United States of America
Base: $22.61 - $37.67 hourly (usd); bonus/equity: ...
High complexity data entry and research
Advanced document review and preparation
Knowledge of mortgage servicing systems
The role involves completing highly skilled processing and research duties related to mortgage payments, payoffs, and special loans

Job Summary

  • The role involves completing highly skilled processing and research duties related to mortgage payments, payoffs, and special loans.
  • The incumbent serves as a subject matter expert for the team and internal business partners while managing complex non-standardized exceptions.
  • Candidates must adhere to risk and regulatory standards and assist with quality control for offshore vendor processing.

Matching Summary

The role involves completing highly skilled processing and research duties related to mortgage payments, payoffs, and special loans.

Salary

Base: $22.61 - $37.67 Hourly (USD); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • High complexity data entry and research
  • Advanced document review and preparation
  • Knowledge of mortgage servicing systems
  • Experience with ACH agreements
  • Ability to handle regulatory escalations

Nice-to-have

  • Subject matter expertise in special loans
  • Coaching and training offshore vendors
  • Process improvement project assistance
  • Strong verbal and written communication
  • Support for belonging and brand values

Key Requirements

  • Associate's degree or equivalent experience
  • Minimum 2 years general work experience
  • Proficiency with spreadsheet and word processing software

Work Rights

Not specified

Tailored Resume

Cover Letter