Manages critical IT incidents to minimize business disruption and ensure timely resolution
Job Summary
Manages critical IT incidents to minimize business disruption and ensure timely resolution.
Drives adherence to the major incident process by leading and coordinating resolution of major incidents, ensuring clear, timely communication to stakeholders and executives, and supporting continuous improvement through root cause analysis and problem management to prevent recurrence.
IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients.
Matching Summary
Manages critical IT incidents to minimize business disruption and ensure timely resolution.
Skills & Requirements
Must-have
IT infrastructure understanding
ServiceNow
SharePoint
Teams
system monitoring platforms
Disaster Recovery/Business Continuity
Nice-to-have
Lean or Six Sigma certification
advancing mission
exemplify excellence
compassion
teamwork
purpose
Key Requirements
Bachelor's Degree or equivalent years of experience
5-7 years of relevant experience
ITIL 4 Certification
Demonstrated leadership, influence and negotiation skills
Experience in IT roles like Service Desk/Help Desk/NOC