Base: $20.00-$22.00; bonus/equity: not specified; ...
Not specified
Strong communication skills required
Attention to detail and sense of urgency
Follow up with customers within 48 hours
Driveway, the digital retail arm of Lithia & Driveway, is seeking a Customer Satisfaction Representative to enhance customer experience by addressing concerns and implementing satisfaction improvement initiatives. This role emphasizes strong communication and attention to detail, requiring a background in warranty claims, collections, or customer service
Job Summary
The role serves as the key liaison between the dealership and customers to ensure concerns are addressed promptly.
Candidates will lead customer satisfaction improvement initiatives and track trends using the FreshDesk Omni Program.
The position offers competitive pay, comprehensive medical benefits, and a 401(k) retirement plan.
Matching Summary
Match Score: 75
Driveway, the digital retail arm of Lithia & Driveway, is seeking a Customer Satisfaction Representative to enhance customer experience by addressing concerns and implementing satisfaction improvement initiatives. This role emphasizes strong communication and attention to detail, requiring a background in warranty claims, collections, or customer service.