DoorDash is seeking a Premium Onboarding Partner (POP) fluent in Mandarin to enhance the onboarding experience for their high-value merchants. This position focuses on building strong relationships, providing exceptional customer service, and ensuring smooth onboarding processes within the Merchant Experience Operations team
Job Summary
This role serves as a Single Point of Contact for high-value merchants to ensure a best-in-class onboarding experience.
The team focuses on removing friction, resolving issues with speed, and equipping merchants with tools to operate with confidence.
DoorDash offers comprehensive benefits including premium healthcare, wellness expense reimbursement, and paid parental leave.
Matching Summary
Match Score: 85
DoorDash is seeking a Premium Onboarding Partner (POP) fluent in Mandarin to enhance the onboarding experience for their high-value merchants. This position focuses on building strong relationships, providing exceptional customer service, and ensuring smooth onboarding processes within the Merchant Experience Operations team.
Skills & Requirements
Must-have
Bilingual in English and Mandarin
2 years account management experience
Salesforce or CRM software proficiency
Nice-to-have
Proactive problem-solving approach
Building long-lasting merchant relationships
Experience with Microsoft Excel complex functions
Advisory partnership-level support skills
Key Requirements
College degree or equivalent experience
Proficiency in Excel complex functions
Previous industry experience in hospitality or related field