Service Advisor

Porsche of Downtown LA

Los Angeles, CA, United States
Estimated annual earnings $64,500 to 161,800; vari...
On-site
Initiating automotive services and repairs
Ascertaining vehicle performance problems
Writing repair orders
Serve as the communicator and liaison between the customer and technician, ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer

Job Summary

  • Serve as the communicator and liaison between the customer and technician, ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
  • Develop estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
  • We offer best in class industry benefits including competitive pay, Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, and Wellness Programs.

Matching Summary

Serve as the communicator and liaison between the customer and technician, ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.

Salary

Estimated annual earnings $64,500 to 161,800; Variable Pay Plan; Commission plus bonuses

Skills & Requirements

Must-have

  • Initiating automotive services and repairs
  • Ascertaining vehicle performance problems
  • Writing repair orders
  • Maintaining customer records

Nice-to-have

  • Team player
  • Exemplary customer service focus

Key Requirements

  • Previous Service Advisor experience
  • Prior experience as an automotive technician
  • Basic mechanical understanding of an automobile
  • High School graduate or equivalent
  • 18 years or older

Work Rights

Not specified

Tailored Resume

Cover Letter