Officer / Senior Officer, Customer Platforms Commercialization

Manulife Financial Inc

Hong Kong, Hong Kong
Hybrid
Digital platforms
Customer experience enhancement
Business requirement development
Manulife Financial Inc is seeking an Officer/Senior Officer for its Customer Platforms Commercialization team in Hong Kong. The role involves enhancing customer experience through digital initiatives, collaborating with cross-functional teams, and managing data analytics to drive engagement and platform performance

Job Summary

  • Support digital, customer-centric initiatives to enhance customer experience and strengthen purchase intent through digitization and personalization efforts.
  • Collaborate with cross-functional stakeholders to define and deliver commercialization capabilities that enhance digital customer platforms and drive business value.
  • Monitor platform and function performance to ensure stability and a smooth customer experience, investigating and resolving customer-reported issues.

Matching Summary

Match Score: 85

Manulife Financial Inc is seeking an Officer/Senior Officer for its Customer Platforms Commercialization team in Hong Kong. The role involves enhancing customer experience through digital initiatives, collaborating with cross-functional teams, and managing data analytics to drive engagement and platform performance.

Skills & Requirements

Must-have

  • digital platforms
  • customer experience enhancement
  • business requirement development
  • testing and quality assurance
  • platform performance monitoring
  • data analytics and tagging

Nice-to-have

  • customer-centric initiatives
  • digitalization and personalization
  • customer engagement
  • cross-functional collaboration
  • issue resolution
  • data-driven decision making

Key Requirements

  • 1-3 years of experience
  • Bachelor's degree in Business, Marketing, Information Systems, Data Analytics, or related disciplines
  • Experience with cross-functional teams
  • Familiarity with UAT, requirement gathering, or operational process execution

Work Rights

Not specified

Tailored Resume

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