Coordinateur Service Client / E-commerce H/f

Skechers

2 years minimum b2c e-commerce experience
Fluent french language required
Crm and ticketing tool proficiency
The role involves supporting Skechers.fr activities by providing the highest level of customer service to e-commerce consumers

Job Summary

  • The role involves supporting Skechers.fr activities by providing the highest level of customer service to e-commerce consumers.
  • Responsibilities include supervising orders, processing refunds and returns, and resolving consumer concerns via email, phone, and chat.
  • Candidates must maintain in-depth knowledge of products and collaborate effectively within a team environment.

Matching Summary

Match Score: 85

The role involves supporting Skechers.fr activities by providing the highest level of customer service to e-commerce consumers.

Skills & Requirements

Must-have

  • 2 years minimum B2C e-commerce experience
  • Fluent French language required
  • CRM and ticketing tool proficiency

Nice-to-have

  • Professional English language skills
  • Additional foreign language abilities
  • Proactive and solution-oriented attitude

Key Requirements

  • Minimum 2 years experience in similar B2C e-commerce role
  • Fluent French language proficiency
  • Proficiency with CRM tools like Freshdesk

Work Rights

Not specified

Tailored Resume

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