Customer Sales And Service Specialist

Telstra

Darwin, Northern Territory, Australia
Quarterly bonus scheme based on performance; perfo...
Fully remote
Experience with geographically diverse first nations communities
Strong knowledge of aboriginal & torres strait islander culture
Ability to engage effectively with indigenous people
This role involves joining an Indigenous lead team in the Darwin call centre to serve Telstra's First Nations and remote customers

Job Summary

  • This role involves joining an Indigenous lead team in the Darwin call centre to serve Telstra's First Nations and remote customers.
  • The position requires delivering commercially effective solutions and managing customer complaints with prescribed guidelines.
  • Employees receive a toolkit including a laptop, mobile phone, and plan, along with a quarterly bonus scheme based on performance.

Matching Summary

This role involves joining an Indigenous lead team in the Darwin call centre to serve Telstra's First Nations and remote customers.

Salary

Quarterly bonus scheme based on performance; Performance-related pay available; Not specified base salary

Skills & Requirements

Must-have

  • Experience with geographically diverse First Nations communities
  • Strong knowledge of Aboriginal & Torres Strait Islander culture
  • Ability to engage effectively with Indigenous people
  • Customer-centric problem solving skills
  • Resilience and effective communication abilities

Nice-to-have

  • Previous sales and service environment experience
  • Contact centre or retail background
  • Telemarketing or administration experience
  • Stakeholder relationship management
  • Passion for supporting MOB and community

Key Requirements

  • Experience working with metropolitan, regional, and remote First Nations communities
  • Understanding of historical and contemporary issues relating to First Nations people

Work Rights

Not specified

Tailored Resume

Cover Letter