Product Support Specialist -ecommerce

Markham Bank

Fully remote
Experience in ecommerce customer care
Technical troubleshooting expertise
Knowledge in payment gateway and apis
You will be the friendly voice our business customers hear when they contact us

Job Summary

  • You will be the friendly voice our business customers hear when they contact us.
  • The eCommerce Product Team is accountable for the development and optimisation of online acquiring solutions.
  • We offer a supportive training program and flexibility to work from home or from any of our offices around Australia.

Matching Summary

You will be the friendly voice our business customers hear when they contact us.

Skills & Requirements

Must-have

  • Experience in eCommerce customer care
  • Technical troubleshooting expertise
  • Knowledge in payment gateway and APIs
  • Ability to work evenings and weekends

Nice-to-have

  • Passion for finding solutions
  • Strong collaboration skills
  • Excellent communication skills

Key Requirements

  • Experience with high volume inquiries
  • Prior experience with financial institutions or fintech
  • Risk management activities experience

Work Rights

Not specified

Tailored Resume

Cover Letter